With unmatched experience and the latest technology at their fingertips, The ARCC team provides a new level of customer support. A team of seasoned experts, with decades of experience in the engineering and design of our drives, is available to support our customers. And with DriveLynx™ remote data monitoring, our team can have instant visibility into your site’s performance, providing remote troubleshooting and performance optimization.
Whether we’re remotely addressing your support needs, or deploying regional technicians to the field, superior responsiveness is available 24/7/365.
AID customer support comes in many forms, and is provided by many faces. It starts with our sales team and their focus on each customer’s unique requirements. By understanding your application from start, we ensure our drives leave the shop tailored to meet those needs.
With over 40 years serving various industries, our team has spent decades delivering reliable and impactful solutions for our customers. Our roots run deep in the industries we serve.
AID’s commitment to customer support continues in the field, with technicians who understand your application and know your equipment inside and out. And with strategically located regional services centers, field technicians are ready to respond to critical issues, regardless of your location.
A focus on safety is also part of every trip into the field. Whether troubleshooting an issue or doing field repairs, our technicians prioritize safety – for themselves, your crews, and your equipment.
With multiple regional service centers, AID is ready for any service needs which might occur. Full chassis rebuilds and drive repairs can be addressed by experienced and knowledgeable technicians, at each facility. Refurb services are also available, when long-operating drive packages are ready for service to extend their life in the field.
Our constant pursuit of innovation continues in our fabrication center. Cutting-edge panel benders, laser cutters and wire bundling machines are just a few of the recent additions to our manufacturing facility. Each piece of equipment represents our focus on improved efficiency, reduced lead times, and enhanced quality.
When innovative technology is available, AID doesn’t stand still.
We’re passionate about all forms of customer support. One of the most impactful examples can be found in our focus on training. Whether in the field or the classroom, we are constantly looking for ways to help our customers optimize their operations.
The AID engineering team is a diverse group of individuals, providing decades of experience, in a wide variety of industries. From programming PLC’s, to designing industry-leading drive packages, our engineers have the expertise to truly understand your application.
With advanced manufacturing equipment, and experienced production teams, our engineers are constantly pushing forward to advance the capabilities of our drive packages. And when a standard drive package doesn’t meet a customer’s needs, custom programming and engineering services are available.
AID customers benefit from a comprehensive warranty plan, covering both new equipment and software applications. Additional warranty plans also address everything from spare parts, refurbished equipment/parts, and field/in-house services. Regardless of the circumstance, the team at AID is obsessed with helping you maximize efficiency and uptime.